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Owning the Voice of the Customer
Attached is a blog I wrote for Results Group ( Link here) last week about what I have learnt through recently facilitating a number of sessions with team members and their clients. Owning the Voice of...
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Listening Very Hard: The Voice of Your Customer
As a Consulting Company that has a Customer Intimate Generic Strategy (i.e. we understand what our clients want and we work closely to deliver it the customised way they need it delivered) we survey...
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